I test my items thoroughly before release, but sometimes I miss things and a bug (or more 😳 ) gets past me. So if you find a problem with any of my downloads – please tell me about it!
You’re not bothering me or inconveniencing me or wasting my time or anything of the sort – on the contrary, you’re doing me a huge favour! I want my creations to be the best they can be, so I want to know about any issues so I can fix them. I’m not telepathic, though, so if you just tell Random Person at MTS Random Forum that “Nix’s [item] doesn’t work 😡 ” there’s a good chance I’ll never know about it (and thus won’t be able to fix the problem), not unless someone points me towards it or I stumble upon it by accident – and there’s no guarantee either will happen.
So help me out a little? Pretty please with sugar on top? And a cherry? ❤
Before you report a problem, though, please check the list below – it’ll make the troubleshooting both faster and easier for both of us:
- Are you playing The Sims 2?
(My items are for TS2 ONLY and will NOT work with TS3 or TS4 (even though they have the same .package extension and don’t get me started on how cross I am with EAxis for not going with something different for TS3/4). If you get an error message saying the file is corrupted, it means you’re trying to use them with the wrong game. I don’t play TS3 or TS4 myself, so I can’t convert anything for you – sorry! I’m fine with other people doing it, though, so if you want to ask someone else to help you convert my items, please feel free!)
- Did you unzip the file?
(If not, then please do and check the item in game again. The game can’t read zipped files.)
- Did you put the item in your Downloads folder?
(If not, then please do and check the item in game again. The game can’t find it on your desktop. 😉 )
- Did you install the item whilst the game was running?
(If yes, then please close your game, restart it and check the item again. The game only loads your Downloads folder at startup, not continuously, so any items you add when the game is running won’t appear in the catalogue until you restart the game.)
- Did you follow the installation instructions (if any)?
(Most of my items don’t have any special installation instructions, but a few of them do, e.g. CEPs. In that case, you’ll find the instructions in a text file included in the download zip file.)
- Do you have the required expansion packs installed?
(If you don’t, you might experience anything from jump bugs to crashes. In that case, it means you can’t use this particular item in your game – sorry!)
If you’ve checked all this (thank you! ⭐ ) and you’re still having problems, then the form below is for you.
Your bug report doesn’t have to be technical in any way and I don’t expect you to use any modding jargon, but the more you can tell me about the problem, the better, especially for objects. (“It doesn’t work” doesn’t really give me anything to work with; “I can’t click it” is marginally better because then at least I have a starting point; “I can place the item and I can click on it, but when the Sim tries to do [menu option] I get a jump bug. I have [these EPs and SPs] installed” is brilliant; also turn on testing cheats and give me the error log and you win the Nobel Prize in bug reporting. 😀 )
Your name and email are optional, but just in case I need to ask you any follow-up questions about the problem it would be great if you’d at least fill out your email. But if you aren’t comfortable with that, it’s absolutely fine to leave it empty – an anonymous report is still much, much better than no report at all!
